Estimates from Landscape Artisan

What can you expect when you request an estimate from Landscape Artisan?

We receive leads from a variety of sources, primarily through the Internet. So, depending on how you choose to contact us will determine how quickly we receive your contact information. Calling us usually results in the information getting to us the fastest. If we are sent your contact information through the Internet and it is past working hours, the information may not reach us until the next day. There also seems to be a delay in emails being delivered at times. Remember also, we try and take Sundays off to spend time with our families.

Once your contact information is received, we decide on which one of our designers is best suited to contact you and the information is sent or phoned to that person. Landscape Artisan then expects most of our customers to receive an initial telephone call from one of our team 24 to 48 hours from the time the designer received the information. 

Remember that we are not a lawn maintenance company nor an irrigation system repair or maintenance company nor do we trim large trees. If we can, we will send your contact information to the proper company if we do not perform that service. We do perform horticultural services for our existing customers and on a limited basis. Another factor in hearing from us, is how far away your project is.

The initial telephone call will determine what you need from us in terms of an estimate. Usually, an appointment time will be scheduled. Some repair/maintenance jobs will not require an appointment but will require one of our team to visit the project.

Why so long you might ask?

• We are blessed and fortunate in this difficult economy to be pleasantly and wonderfully very busy. Our designer Bob is either meeting with customers, drawing for customers, phoning customers or working in the field at the customer’s house, ensuring our exacting standards of craftsmanship are followed.

Secondly, an appointment will be scheduled at your earliest convenience when our designer is also available. Sometimes, customers simply are not very available and we try our hardest to work around your schedule while not neglecting our other customers.

Will you receive an estimate at the appointment? Sometimes. It depends on your project. The complexity of your project will determine how long it takes to get an estimate and design back to you. Our designers are passionate about the art of landscaping and they want to deliver to you the most unique concept at the lowest possible price. This means research may be involved in securing affordable materials, or in determing the best plant materials to achieve the desired effect, etc. Our general rule is to get back to our customers with a design within two weeks.

If you are on a time crunch, it is important to tell us that during the initial phone call. We do help customers transform their yards for special events, such as graduation parties, weddings, family reunions. Just let us know.

Can we always get your project in? No. And not because we don’t want to, only because as I said before, we are blessed to be very busy. Projects are scheduled and delays occur at times. Weather, especially heavy rains can impede a project’s progress and add-ons will increase the time we spend at another customer’s home. We love add-ons! Many customers need to find out they can trust us to do the job right and when they find this out, they will add-on to their project. This is always a blessing to Landscape Artisan.

So, what can you expect when you request an estimate from Landscape Artisan?

• One of our team will phone you within 24- 48 hours of receiving your contact information. They will attempt to phone you again if you do not call back. But, it is much better for you to return the call at your earliest convenience.
• The estimate is free.
• Our team will treat you and your project with courtesy, respect and professionalism. Our team will be passionate about the design of your landscape project.
• Our team will present completing your project above the board. Permits will be pulled, township ordinances will be followed, our company carries liability and workmen’s comp. insurance, our employees are on payroll and are U.S. Citizens, etc.
• Our team will expect your full input into your project. What is your budget? What flowers and plants do you like? What do you want your outdoor space to do for you? Do you have pictures of landscape elements that are pleasing to you? What do YOU think? If you are in a relationship, we will expect to meet with both of you. We want both of you to be pleased with the final outcome.
• We will revise the plan and the estimate to meet your needs, within our power to do so. Revisions are an expected part of the progress of finalizing a landscape design/plan.